Your Reviews Answered.
Your Reputation Protected.
Your Revenue Secured.
Professional, empathy-driven replies to your Google Reviews within 48 hours. Handled entirely by our UK-based team so you can focus on running your business.
No credit card required. Takes under 2 minutes.
Unanswered Reviews Are Costing You Customers
Every ignored review sends a signal: you don't care. And Google's algorithm notices too.
0%
of consumers won't use a business that leaves reviews unanswered.
— BrightLocal Consumer Review Survey 20241 Star
A single unanswered 1-star review can drop your Google Maps ranking by up to 3 positions.
— Whitespark Local Ranking Factors72 hrs
After 72 hours, a negative review becomes 5x harder to resolve with the customer.
— ReviewTrackers Industry ReportYou wouldn't ignore a customer standing in your reception. So why ignore them on Google — where thousands of potential customers are watching?
Built for UK Businesses That
Live and Die by Local Reviews
Trades & Home Services
Plumbers, electricians, builders, landscapers. When a homeowner searches "plumber near me", your Google reviews are the first thing they see. One angry review handled badly can cost you thousands in lost leads.
Clinics & Healthcare
Dental surgeries, physiotherapists, veterinary practices. Patient reviews carry enormous weight — and the wrong reply can create compliance headaches. Our framework protects you.
Property Managers
Letting agents, estate agents, serviced apartments. You deal with emotional tenants and demanding landlords. A badly handled review can tank your pipeline of new instructions.
See What a Professional Response Looks Like
Pick a scenario and toggle between a typical owner reply and our professional response.
"Oakwood Lettings have managed my property for 3 years now. The team is always responsive, maintenance is sorted quickly, and my tenants are very happy. Highly recommend them!"
Three Steps. Zero Stress.
We handle everything so you never have to think about reviews again.
Apply & Health Check
Fill in a short form. We'll review your Google Business Profile, flag urgent risks, and show you exactly where reviews are hurting your ranking — completely free.
Secure Connection
Grant us Manager access to your Google Business Profile with one click. Fully secure, fully revocable, and we never touch your listing content, hours, or photos.
We Take Over
Sit back. Every incoming review is neutralised or celebrated by our UK team using our liability-safe framework. You'll get a monthly report and never stress about a review notification again.
Trusted by Businesses Across the UK
"We went from a 3.2 to a 4.6 rating in four months. The responses are so professional that two customers actually upgraded their 1-star reviews to 4 stars after we took the conversation offline."
James W.
Plumbing & Heating, Leeds
"As a dental practice, we were terrified of saying the wrong thing publicly. ReviewShield's framework handles even the most sensitive patient complaints without ever putting us at risk. It's been a huge weight off my shoulders."
Dr. Priya S.
Dental Surgery, Bristol
"We manage 14 properties across Manchester and Birmingham. Before ReviewShield we were drowning in tenant reviews across multiple profiles. Now it's all handled — and our average rating has climbed from 3.8 to 4.5."
Rachel K.
Property Management, Manchester
Simple, Transparent Pricing
No setup fees. No long-term contracts. Rolling monthly — cancel anytime.
No lock-in contracts. Cancel anytime.
Local Essential
For single-location businesses
+ VAT where applicable
- Up to 20 reviews per month
- 72-hour response time
- 100% human-approved replies
- Monthly performance report
- Email support
Growth & Protection
For growing businesses
+ VAT where applicable
- Up to 60 reviews per month
- 48-hour response time
- 100% human-approved replies
- Crisis escalation alerts (1-star)
- Weekly performance reports
- Priority email & phone support
Multi-Location Elite
For agencies & multi-site brands
+ VAT where applicable
- Up to 150 reviews per month
- 48-hour response time
- Weekend monitoring included
- Dedicated account manager & priority phone support
- Custom Trustpilot integration
- Priority crisis response
Need more than 150 reviews or a custom plan? .
Frequently Asked Questions
No. All our plans are rolling monthly — cancel anytime with 30 days' notice. We believe in earning your business every month, not locking you in. There are no exit fees or penalties.
No. Every single reply is crafted and approved by our UK-based team of reputation specialists. We use human judgement, local context, and your brand voice to write every response. No generic AI templates, no chatbots.
Never. We use a strict Neutral De-Escalation Framework designed to protect your legal liability. Every response acknowledges the customer's feelings, takes the conversation offline, and avoids admitting fault — while still sounding genuinely empathetic and professional.
On Growth and Elite plans, we send you an immediate escalation alert for any 1-star review or potential crisis. We draft a priority response and consult with you before posting if the situation requires it. You're never blindsided.
Yes. During your first month, we operate in "approval mode" where you review every reply before it's posted. Once you're comfortable with our tone and approach, most clients switch to fully managed mode for faster turnarounds.
Those are software tools that send you alerts and sometimes auto-generate replies. We're a done-for-you agency: real people, writing real responses, using a liability-safe framework. You don't log into anything. You don't write anything. We handle it all.
"We started ReviewShield because we saw too many brilliant local businesses losing customers to badly handled reviews. A great plumber shouldn't need to be a great copywriter. That's our job."
The ReviewShield Team
UK-based reputation management specialists
Ready to Turn Your Reviews into Revenue?
Get a free, no-obligation review of your Google Business Profile. We'll show you exactly where your reviews are costing you customers — and how we'd fix it.
Get the 12-Page Review Response Masterclass
Discover the exact 5-step GRACE framework, the 4 words you must never use in a reply, and our agency's copy-paste templates for handling 1-star crises.